Frequently Asked Questions (FAQs)

How long will it take for my order to ship and be delivered?
Orders are typically processed quickly and usually ship within 1 to 2 business days. While rare delays may occur, we aim to provide some of the fastest shipping times in the industry. On average, you can expect delivery within 4 to 7 business days. Any exceptions will be clearly indicated on the product page.

What is your return policy?
We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.

Do you offer free returns?
We will cover the return shipping costs for defective products. However, if you are returning an item for any other reason, including buyer's remorse, you will be responsible for the actual return shipping costs.

What payment methods are accepted?
For your convenience, we accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
PayPal Express

What is your cancellation policy?
You can cancel your order for a full refund before it has been shipped. If you wish to cancel, please contact us immediately at support@homesteadingshop.com.

What should I do if my product arrives damaged?
When your order arrives, please check your items for any damage. If you notice any damage, make sure to note it when signing for delivery, or indicate "suspect damage" if you are unable to inspect the contents right away. If your items do arrive damaged, please send photos to support@homesteadingshop.com, and we will arrange for a replacement or compensation.

How do I place an order?
To order online:

Click “Add To Cart” on the product page you wish to purchase.
Proceed to checkout.
Enter your shipping and billing information to finalize your purchase.

To order by phone, call us at (817) 934-7315. You will receive an order confirmation immediately, and we will start processing your order right away.

How will I know when my order has shipped?
You will receive a confirmation email containing credit card authorization and shipping/billing details right after placing your order. Once your order has been shipped, we will send you another email with a tracking number.

Do you send an order confirmation via email?
Yes, a confirmation email will be sent to the address you provide. We recommend saving this email for your records. Please ensure your email address is entered correctly to receive all communications.

Can I change my order?
You can make changes to your order at no extra cost before it has shipped. Simply email us at support@homesteadingshop.com to request any modifications. If there is a price difference, we will adjust your charge accordingly or send a custom invoice for the difference.

For immediate assistance or questions regarding your order status, please contact us at support@homesteadingshop.comor call (817) 934-7315.